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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mo Felt

October 1, 2025

5  out of  5
rating by Mo Felt
"Ashley had quick and precise answers to my questions, clear explanations, and cared beyond my original needs. Sensational."
We responded:
"Thank you, Mo! I appreciate your kind words and shouting out Ashley! "
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Farren Barnes

September 26, 2025

5  out of  5
rating by Farren Barnes
"I switched to Tracie and team after a horrible experience with a State Farm agent. Taylor was exceptional! Patient, helpful and true customer service that doesn’t exist anymore!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christine Longano

September 26, 2025

5  out of  5
rating by Christine Longano
"Placed a call for information on Renters insurance and they answered all of my questions. I love this office. Everyone is so nice"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jerry Miller

September 25, 2025

4  out of  5
rating by Jerry Miller
"Wonderful to talk with answered all my questions."
We responded:
"Thank you for your review, Jerry! I appreciate you greatly! "
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Ryan

September 18, 2025

5  out of  5
rating by Ryan
"Ashley helped me out quickly and was very helpful."
We responded:
"Thank you, Ryan for choosing Tracie Brown State Farm Agency! We appreciate your business and your review! "
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Grace Taylor

September 16, 2025

5  out of  5
rating by Grace Taylor
"Matt is always super helpful with both getting things taken care of promptly and providing helpful advice. He’s always my favorite to work with."
We responded:
"Thank you for choosing Tracie Brown State Farm Insurance Agency and thank you for shouting out Matt! "
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Angi Tackett

September 16, 2025

5  out of  5
rating by Angi Tackett
"Taylor was very understanding and informative!!! Much better than calling progressive or Geico and talking to people you can’t understand and get transferred to 10 people and put on hold multiple times!!!!"
We responded:
"Thank you, Angi for shouting out Taylor and for choosing Tracie Brown State Farm Agency. We look forward to serving you for many years. "
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Joey Morgan

September 11, 2025

5  out of  5
rating by Joey Morgan
"Great customer service A+"
We responded:
"Thank you for your 5-star review! My State Farm team and I are thrilled to be your good neighbor!"
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Maddilyn Metz

September 10, 2025

5  out of  5
rating by Maddilyn Metz
"Taylor was amazing to work with! She helped me get both auto and homeowners coverage and made the whole process super easy. She explained everything in a way that was easy to understand, was quick to respond, and most importantly—she saved me money! I’m so glad I switched and had Taylor to guide me through it all. Highly recommend reaching out to her if you’re looking for great coverage and someone who actually cares about helping you."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Laurie Stuper

September 6, 2025

5  out of  5
rating by Laurie Stuper
"Great service and experience"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Nolan

September 5, 2025

5  out of  5
rating by Nolan
"Ashley followed up perfect and answered my calls quickly, helping me fix other documents that i personally messed up on and she quickly fixed everything just in time for my move in date."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Bob Gears

August 28, 2025

5  out of  5
rating by Bob Gears
"Robert Gears. Maeve helped me navigate through several insurance issues resulting in tremendous help to me and my family. Thinking out of the box makes for good employees. Please acknowledge her for her efforts. I was not pleasant to deal with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brenda durkin

August 21, 2025

5  out of  5
rating by Brenda durkin
"Matt was exceptionally kind and very knowledgeable!! Thank you Matt"
We responded:
"Thank you, Brenda for choosing Tracie Brown State Farm Agency. I appreciate your business and your shoutout to Matt! He's a superstar in my agency. "
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Hannah Osoro

August 12, 2025

5  out of  5
rating by Hannah Osoro
"The Service was phenomenal and I was so lost with things yet every question was answered."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jasmine Neal

August 12, 2025

5  out of  5
rating by Jasmine Neal
"HIGHLY RECOMMEND ❤️ I needed insurance for my business and received it within 30 minutes!!! Marisa is such a sweetheart❤️"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nick reichek

August 8, 2025

5  out of  5
rating by Nick reichek
"Perfect, I could not ask for anything more!"
We responded:
"Thank you, Nick! I appreciate you! "
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Heidi Kister

July 31, 2025

5  out of  5
rating by Heidi Kister
"Matt was absolutely amazing to work with! Not only a great price but friendly as well. Very knowledgeable and made the process seamless! If you are looking for an insurance guy that provides superb care and ensures you do not feel like a number Matt is your guy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Camille Licate

July 30, 2025

5  out of  5
rating by Camille Licate
"Ashley Smith, from State Farm Insurance, in Ashtabula, Ohio was stellar! She went above and beyond to make sure I got the best coverage and clearly explained all of my options. She even introduced me to policies I wasn't aware of and printed hard copies for me to take home and study. I'd give Ashley 10 stars if I could! Bravo!"
We responded:
"Thank you, Camille! "
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Linda Lavoie

July 18, 2025

5  out of  5
rating by Linda Lavoie
"Matt was very friendly and helpful, he answered all my questions and was willing to assist with all my insurance needs!"
We responded:
"Thank you, Linda! "
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Dawn Nicklin

July 16, 2025

5  out of  5
rating by Dawn Nicklin
"I had the best experience with Ashley, she was extremely professional, knowledgeable, kind, and answered all of my questions! I highly recommend Ashley and her team at Tracie Brown State Farm Insurance. Thank you - Dawn"
We responded:
"Thank you, Dawn! "
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Bobbie Deynzer

July 10, 2025

5  out of  5
rating by Bobbie Deynzer
"An awesome and extremely easy experience . Thank you"
We responded:
"Thank you, Bobbie! "
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Kevin Hanson

July 3, 2025

5  out of  5
rating by Kevin Hanson
"It was a real disappointment that the agent i had been with for YEARS did not recognize the importance of customer loyalty. Ashley and the State Farm team saved me $150.00 per month on my Auto and home owners insurance. Thank You Ashley !!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elizabeth Babo

July 1, 2025

5  out of  5
rating by Elizabeth Babo
"Taylor Remy helped my husband and I with multiple quotes and finally switch both our home and auto insurance to State Farm in a swift 30-40 minute conversation. She was very professional; answered any questions I had in detail and language I understood. Additionally, she thoroughly explained the details of the policies State Farm offered and provided options to increase or decrease amounts where applicable to fit our needs. Great customer service here!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Carrie Pacileo

June 20, 2025

5  out of  5
rating by Carrie Pacileo
"Ashley was wonderful! My homeowners insurance policy with another agency suddenly "expired". The agency refused to renew the policy after holding it for 24 years. I called Tracie Brown's office for a quote, and Ashley had it done for me the same day along with a new policy written up. Thank you a million times over! You turned a bad situation into a good one in a matter of hours."
We responded:
"Thank you for your review and shouting out Ashley! I appreciate your business greatly! "
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Jeff Proy

May 30, 2025

5  out of  5
rating by Jeff Proy
"Ashley and Michael do a great job at State Farm and are quick to respond when we need changes made. Great team in Ashtabula!!!"
We responded:
"Thank you, Jeff for your review and your business! I greatly appreciate you! "